At Diamond, your satisfaction is our goal.
For your safety, Celia Store does not allow the return or exchange of beauty and care products, even if they are in their original condition.
Except for products that arrive damaged only.
Q: Is there a return fee?
When returning a product that is intact and undamaged, i.e. in its original condition, the customer will bear the fee of 19 riyals, which will be deducted from the value of the returned product.
When returning a damaged product, Kanshom will bear all the costs.
Q: How can I exchange/return a damaged product?
A: Our customer service colleagues will be happy to serve you in this regard by sending you a ticket on the request at the following link: A Click here for the return service available on our website Celia Cosmetics " or through the WhatsApp number: 0532673783, provided that the replaced/returned product is in its original condition and in its original packaging and has not been used, opened or the packaging features of the product have been changed.
Q: How long is the period allowed for replacement/return of a damaged product?
A: You can exchange/return the damaged product within 7 days of purchase.
Q: How long does it take to replace/return a damaged product?
A: We work hard to satisfy you, the exchange/return process may take up to 10 business days.
Q: In the process of return, how can I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount is transferred to your account immediately.
Q: In the replacement process, what steps are taken regarding this?
A: If you wish to replace the damaged product and choose the alternative product, please transfer the difference between the damaged product and the alternative product.
Your satisfaction is our goal
